Excellence in customer support is about more than just providing technical answers. It is about building trusted relationships and ensuring your success. Bistech Support extends your team by providing additional support access to our highly skilled and certified experts. As your business continues to grow its Performance Management (PM) capability and further valuable information is captured, it becomes increasingly important that your users are supported in their use and application of the solution.
Acknowledging this and the reliance to provide greater support, Bistech has developed a simple & cost effective support service to assist its customers with supporting their PM and Data Warehouse (DW) environments. There are many key advantages in formulating such a support agreement. Providing a more ‘structured’ and proactive support arrangement ensures the required levels of business continuity are maintained, thereby eliminating reactive & ad-hoc support issues at the height of key reporting and mission critical periods (such as at End of Month).
SUPPORT SERVICE COVERAGE
Bistech Support Service is designed for customers who want a collaborative partnership with Bistech and more proactive service arrangement for their PM and DW environments. This remote service covers the critical support areas of:
- Business Continuity
- System performance
- System Security
- General Maintenance
- Help Desk Support