MANAGING RISKS AT DOMINO’S PIZZA
For many organisations, a system that effectively and accurately alerts management to potential challenges and opportunities remains something of a holy grail.
Domino’s Pizza, however, have uncovered such a solution – a system which provides not only early alerts of potential fraud, but also access to the data necessary to secure prosecutions.
Chris Harman, national security and loss prevention manager for Domino’s Pizza championed the development of the system – known internally as Sherlock – to provide him with daily reports compiled from store-supplied information, thereby assisting him to identify trading anomalies which may indicate fraud.
The solution, developed over eight weeks by the Performance Management experts at Bistech, quickly earned its stripes.
“I can have the report available in five minutes on a bad day – it’s almost paid for itself already,” says Harman. On just its second day of use, Sherlock proved its worth by pinpointing an incident at store level. Trading anomalies were identified, as a result of which a store manager admitted to the fraud after questioning by Harman, thus having his employment terminated and details of the offence handed to police.